Privacy Policy

1. Introduction and Scope

Tianlong Services Pte. Ltd. (UEN 201827057D) (“Tianlong”, “we”, “us” and/or “our”) is committed to safeguarding the personal data of our clients, prospective clients, and website users in accordance with Singapore’s Personal Data Protection Act 2012 (the “PDPA”).

This Data Protection and Privacy Policy (“Policy”) outlines how we collect, use, disclose, and protect personal data, and how we ensure compliance with all 11 Data Protection Obligations under the PDPA.

This Policy applies to all personal data in our possession or under our control, including data of individuals connected to our corporate clients and visitors to our website or the Tianlong client portal hosted at: corpservices.tianlong.co

2. Accountability and Openness

We have designated a Data Protection Officer (“DPO”) responsible for ensuring compliance with PDPA obligations and handling any related queries or complaints.

All Tianlong staff are trained on the importance of personal data protection and follow strict procedures to maintain confidentiality.

3. Collection of Personal Data

We only collect personal data reasonably necessary for our business operations or legal obligations.

• Names
• Contact details
• NRIC / FIN / Passport information
• Business incorporation information
• Financial and billing information
• Technical information such as IP addresses and cookies

3.1 How We Collect Data

Personal data may be collected through engagement forms, emails, telephone calls, website forms, AI verification video calls, and third-party providers.

3.2 Notification of Purpose

We notify individuals of the purposes for collecting personal data before or at the time of collection.

4. Purposes for Use of Personal Data

• Providing professional services
• Identity verification and due diligence
• Communication and customer support
• Marketing communications (with consent)
• Website and portal functionality
• Business administration and accounting
• Legal and regulatory compliance
• Safety and security monitoring

5. Consent and Withdrawal of Consent

By providing personal data to us, you consent to the collection, use, and disclosure of your personal data for the purposes outlined in this Policy.

You may withdraw consent at any time by contacting: [email protected]

6. Access and Correction

You may request access to or correction of your personal data held by Tianlong by contacting our DPO.

We will respond within a reasonable timeframe and in accordance with PDPA requirements.

7. Accuracy of Personal Data

We take reasonable efforts to ensure that personal data collected is accurate and complete.

• Verification against official documents
• Periodic review and re-verification
• Prompt updates when changes are notified

7.1 Protection of Personal Data

We implement administrative, technical, and physical safeguards to protect personal data.

• Encryption and HTTPS security
• Role-based access controls
• Security audits and vulnerability scans
• Locked storage and CCTV monitoring

7.2 AI Identity Verification and Video Calls

Tianlong uses AI-assisted video verification for remote onboarding and identity verification.

• Microsoft Teams calls may be recorded
• Data is stored securely on Microsoft Azure (Singapore region)
• Recordings are not used for AI training
• Human review is conducted before final decisions

7.3 Ongoing Monitoring and Re-Verification

We conduct periodic reviews based on client risk profiles:

• High-risk clients – annually
• Medium-risk clients – every 2 years
• Low-risk clients – every 3 years

7.4 Use of Artificial Intelligence

AI technologies may be used for:

• Personalisation
• Customer support automation
• Fraud detection
• Usage analysis and service improvements

8. Data Retention Policy

Personal data is retained only as long as necessary for business or legal purposes.

Identification and due diligence records are retained for at least 5 years after the business relationship ends.

9. Disclosure of Personal Data

We may disclose personal data to:

• Government agencies and regulators
• Banks and financial institutions
• Service providers and cloud vendors
• Professional advisers

9.1 Cross-Border Transfers

Some personal data may be processed outside Singapore where necessary. Appropriate safeguards are implemented to ensure PDPA-comparable protection.

10. Cookies

Our website and Tianlong Portal may use cookies to improve user experience and website functionality.

You may disable cookies through your browser settings, though some functionality may be affected.

11. Data Portability

Tianlong will comply with PDPA data portability requirements once they come into force.

12. Contacting Us — Data Protection Officer

Data Protection Officer: Kay Teng Weiyang

Email:[email protected]

Telephone: +65 8809 9315

Address:
8 Marina View, #43-01,
Asia Square Tower 1,
Singapore 018960

13. Governing Law and Miscellaneous

This Policy shall be governed by and construed in accordance with the laws of Singapore.

14. Updates to this Policy

We may update this Policy periodically to reflect changes in legal requirements or business practices.

By interacting with us or engaging our services, you acknowledge and agree to the terms of this Policy.